Tidio vs Gorgias

Tidio and Gorgias are both AI customer support platforms for ecommerce, but Tidio centers on live chat, Flows automation, and a free plan, while Gorgias is a ticket-based helpdesk built around deep Shopify order actions.

Quick answer: Tidio is the better choice for tidio fits small to mid-sized ecommerce stores, SaaS companies, and service businesses that want affordable live chat and AI automation with a free plan to start on.; Gorgias is the better choice for gorgias fits Shopify-centric ecommerce brands and the agencies serving them, once ticket volume is high enough that in-ticket order actions and AI deflection pay for themselves..

Last updated July 2, 2026

The verdict

Pick Tidio if you want an affordable, chat-first platform that also drives sales. The free plan and $24/mo entry tier keep costs low for small teams, and the no-code Flows builder fires proactive messages, lead capture, and cart recovery prompts based on visitor behavior. The Lyro AI agent answers common questions in a brand-aligned way and hands off to humans, and 120+ integrations (Shopify, HubSpot, Zendesk, Mailchimp) fit SaaS and service businesses as well as stores. Budget for Lyro separately, since it is billed on top of the core plans.

Pick Gorgias if your store runs on Shopify and support work means touching orders. Agents can see purchase history, edit or refund an order, and cancel a subscription without leaving the ticket, while one inbox covers email, chat, SMS, Instagram, and Facebook. Its AI Agent deflects where-is-my-order and returns questions in your brand tone and escalates only when unsure. Pricing scales with monthly ticket volume from $10/mo, with AI resolutions billed separately, so model your volume before committing; solo stores with a trickle of tickets may find it more than they need.

Tidio

Freemium

Tidio is a customer service platform combining live chat, ticketing, and the Lyro AI agent to automate support conversations. It is widely used by ecommerce and small businesses to handle inquiries across channels.

Best for: Tidio fits small to mid-sized ecommerce stores, SaaS companies, and service businesses that want affordable live chat and AI automation with a free plan to start on.

Try Tidio →

Gorgias

Paid

Gorgias is a customer-support helpdesk made for online stores. It centralizes email, chat, and social messages, then uses an AI agent to auto-answer common tickets and surface order details from Shopify without an agent leaving the inbox.

Best for: Gorgias fits Shopify-centric ecommerce brands and the agencies serving them, once ticket volume is high enough that in-ticket order actions and AI deflection pay for themselves.

Try Gorgias →

Side-by-side comparison

	Tidio	Gorgias
Pricing	Freemium	Paid
Starts at	USD 24.00	USD 10.00
Free trial	Yes	Yes
Rating	4.6	4.3

Pricing compared

Tidio is freemium: a free plan with limited conversations, paid tiers from $24/mo, and the Lyro AI agent billed as a separate add-on, with custom Plus and Premium plans for larger organizations. Conversation-based billing can get expensive at higher volumes. Gorgias has no free plan; it prices on tickets rather than seats, starting at $10/mo, with plans that scale by monthly ticket volume and AI Agent resolutions billed separately on top of the helpdesk subscription. Both offer free trials. Tidio is the cheaper way to start thanks to its free tier, while Gorgias starts lower on paper but the bill climbs as ticket and AI volume grows.

Features compared

Tidio combines live chat, ticketing, and a shared inbox with the Lyro AI agent, which answers common questions conversationally and hands off to humans. Its no-code Flows builder triggers proactive messages, lead capture, and cart recovery prompts from visitor behavior, and 120+ integrations cover Shopify, HubSpot, Zendesk, and Mailchimp. Gorgias centralizes email, live chat, SMS, Instagram, and Facebook messages in one inbox and ties each ticket to the shopper's order history, so agents can edit or refund an order or cancel a subscription without leaving the ticket. Its AI Agent reads the help center and past replies to auto-answer order status and returns questions in brand voice, escalating when unsure.