Gorgias vs Zipchat AI

Both serve e-commerce support, but Gorgias is a full helpdesk that centralizes every channel and ties tickets to Shopify order actions, while Zipchat AI is a chatbot built to sell while it supports, with product recommendations and cart recovery.

Quick answer: Gorgias is the better choice for shopify and e-commerce brands with enough support volume that a shared inbox, real order actions, and AI deflection save genuine time and money.; Zipchat AI is the better choice for active online stores that want a chatbot to recommend products, recover carts, and sell across web chat and messaging apps in 95-plus languages..

Last updated June 21, 2026

The verdict

Pick Gorgias if you need a complete e-commerce helpdesk, not just a bot. It pulls email, live chat, SMS, and social messages into one shared inbox, ties each ticket to the shopper's order history, and lets agents view, edit, refund, or cancel orders and subscriptions from inside Shopify without leaving the ticket. The AI Agent reads your help center and past replies to deflect common questions like order status and returns, while macros and rules route the rest. It is the stronger choice when human agents still handle real volume and you want order actions, automation, and analytics in one tool.

Pick Zipchat AI if you want the chatbot to drive revenue, not just deflect tickets. It syncs your catalog, collections, and prices automatically, recommends products based on what a shopper is asking, and recovers wavering carts with personalized discount codes generated from your store. It runs across web chat, WhatsApp, Instagram, Messenger, and email from one setup, handles more than 95 languages automatically, and reads real-time order data for status questions, escalating to a human when a conversation gets complex or sensitive. Some brands run both: Gorgias as the helpdesk backbone and a sales-focused chatbot like Zipchat on the storefront.

Gorgias

Paid

Gorgias is a customer-support helpdesk made for online stores. It centralizes email, chat, and social messages, then uses an AI agent to auto-answer common tickets and surface order details from Shopify without an agent leaving the inbox.

Best for: Shopify and e-commerce brands with enough support volume that a shared inbox, real order actions, and AI deflection save genuine time and money.

Try Gorgias →

Zipchat AI

Paid

Zipchat AI is a conversational chatbot for e-commerce stores that answers product questions, recommends items, and recovers abandoned carts. It syncs your catalog automatically and works across web chat, WhatsApp, Instagram, and more.

Best for: Active online stores that want a chatbot to recommend products, recover carts, and sell across web chat and messaging apps in 95-plus languages.

Try Zipchat AI →

Side-by-side comparison

	Gorgias	Zipchat AI
Pricing	Paid	Paid
Starts at	USD 10.00	USD 49.00
Free trial	Yes	Yes
Rating	4.3	4.7

Pricing compared

Gorgias is paid from $10/mo with a free trial, and it prices on monthly ticket volume rather than per seat. AI Agent resolutions are billed separately on top of the helpdesk subscription, so the real monthly cost depends on how much volume the AI takes over. Zipchat AI is paid from $49/mo and prices by monthly reply volume: Starter $49, Growth $129, Pro $249, and Scale $499, with a custom unlimited plan from $999/mo for high-volume stores. Every Zipchat plan includes a 7-day free trial plus a 30-day money-back guarantee on the first payment. Gorgias has the lower entry point, but both models climb as volume grows, so model your ticket or reply volume before committing.

Features compared

Gorgias centers on a unified inbox across email, live chat, SMS, and social, plus deep Shopify order actions (view, edit, refund, or cancel orders and subscriptions inside a ticket), an AI Agent that auto-resolves common tickets from your help center and past replies, macros and rules for routing, an on-site chat widget and help center, and support analytics covering response time, resolution rate, and AI deflection. Zipchat AI centers on selling as well as supporting: automatic catalog sync, product recommendations, cart recovery with personalized discount codes, order intelligence from real-time data, omnichannel deployment across web chat, WhatsApp, Instagram, Messenger, and email, 95-plus languages, and human escalation. Gorgias is the deeper helpdesk with real order management, while Zipchat trades that for proactive, revenue-focused conversation.