How to choose
Start with the kind of email you send. For newsletters, automated journeys, and transactional flows to an opted-in list, an all-in-one platform like Brevo or Mailchimp fits. For outbound cold email to prospects, a deliverability-focused tool like Instantly is the right shape, and you take on the compliance work that cold outreach requires.
Check how pricing scales against your list and sending pattern. Mailchimp and Brevo both have free tiers, but Mailchimp scales by contacts while Brevo prices by emails sent, which can be cheaper for a large list with moderate send volume. Brevo's free plan carries a daily send cap. Instantly has no permanent free plan; its trial leads to paid tiers that scale by sending accounts and contacts.
Decide how much you need beyond email. Brevo and Mailchimp both bundle a lightweight CRM, automation, and segmentation, and Brevo adds SMS for multi-channel campaigns. Treat the AI features as assistance rather than the deciding factor: across these tools the AI drafts copy and optimizes sends, and the output still needs a brand-voice edit before it ships.